Privacy Policy

Effective Date: January 1, 2025 · Last Updated: February 1, 2025

1. Introduction

Balsoma Healthcare LLC, doing business as Balsoma Medical ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at contact.balsomamedical.com, use our services, or submit forms including our Healthcare Assessment Form and Contact Form.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, date of birth, and gender.
• Health Information: Medical history, current conditions, pain levels, lifestyle information, and treatment goals submitted through our Healthcare Assessment Form.
• Contact Form Submissions: Name, email, phone number, and message content submitted through our Contact Us form.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Evaluate your candidacy for regenerative medical treatments.
• Respond to your inquiries and communicate with you about our services.
• Schedule consultations and appointments.
• Send you relevant health information and service updates via email or SMS (with your consent).
• Improve our website and services.
• Comply with legal obligations.

4. SMS Opt-In Details and Mobile Information

When you provide your phone number and opt in through our Contact Form or Healthcare Assessment Form, you consent to receive text messages from Balsoma Healthcare LLC (BALSOMA HEALTHCARE). These messages may include:

• Responses to your inquiries.
• Appointment reminders and scheduling updates.
• Health-related information relevant to your assessment.
• Follow-up communications about your treatment candidacy.
• Promotional and informational messages (if you opt in to marketing messages).

5. Mobile Information Sharing Statement

We do not sell, rent, or share your phone number, SMS consent information, or mobile opt-in data with third parties or affiliates for marketing or promotional purposes. Your SMS opt-in data and phone number will only be shared with our SMS service provider solely for the purpose of delivering the messages you have consented to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not a condition of purchasing any goods or services from Balsoma Healthcare LLC.

6. Cookie and Tracking Practices

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us understand how you use our website.

We may use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., form submissions, navigation).
• Analytics Cookies: Help us understand website usage patterns to improve our services.
• Functional Cookies: Remember your preferences and settings.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.

7. Data Security and Handling

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure data storage with access controls.
• Regular security assessments and monitoring.
• Employee training on data protection practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to legal obligations.
• Right to Opt Out of SMS: Opt out of receiving text messages at any time by replying STOP.
• Right to Withdraw Consent: Withdraw your consent to data processing at any time.
• Right to Data Portability: Request your data in a portable format where applicable.

To exercise any of these rights, please contact us at info@balsomamedical.com or +1 (727) 516-8800.

9. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Medical Providers: Licensed healthcare professionals involved in evaluating your treatment candidacy.
• Service Providers: Third-party companies that assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: