Terms & Conditions

Effective Date: January 1, 2025 · Last Updated: February 1, 2025

1. Acceptance of Terms

By accessing and using the Balsoma Healthcare LLC (doing business as Balsoma Medical) website at contact.balsomamedical.com ("Website"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Website.

These Terms apply to all visitors, users, and others who access or use the Website, including the Healthcare Assessment Form and Contact Form.

2. Description of Services

Balsoma Healthcare LLC provides information about regenerative medicine treatments and services. Through our Website, you may submit a Healthcare Assessment Form for evaluation of your candidacy for regenerative medical treatments, and a Contact Form to reach our team with questions or inquiries.

Submitting a form does not guarantee acceptance for treatment. All treatment decisions are made by licensed medical professionals following a thorough evaluation.

3. Age Restriction

You must be at least 18 years of age to use this Website, submit any forms, or opt in to receive SMS text messages from Balsoma Healthcare LLC. By using this Website and submitting any forms, you represent and warrant that you are at least 18 years old. If you are under 18, you are not permitted to use this Website or our services.

4. Use of the Website

You agree to use the Website only for lawful purposes. You shall not:

• Submit false, misleading, or fraudulent information through any form.
• Use the Website in any way that could damage, disable, or impair the Website.
• Attempt to gain unauthorized access to any part of the Website or its systems.
• Use automated systems or software to extract data from the Website.
• Impersonate any person or entity or falsely claim affiliation with any person or entity.

5. Healthcare Assessment Forms

By submitting a Healthcare Assessment Form, you acknowledge and agree that:

• All information you provide is true, accurate, and complete to the best of your knowledge.
• The information you provide will be reviewed by licensed medical professionals to evaluate your candidacy for regenerative treatments.
• Submission of the form does not establish a doctor-patient relationship.
• Balsoma Healthcare LLC reserves the right to request additional information or documentation.

6. SMS/Text Messaging Terms — Description of SMS Use Cases

By opting in to receive text messages from Balsoma Healthcare LLC ("BALSOMA HEALTHCARE") (by checking the consent checkbox on our Contact Form or Healthcare Assessment Form), you agree to the following:

7. Opt-Out Instructions

You can opt out of receiving text messages at any time.

• To stop receiving all text messages from BALSOMA HEALTHCARE, reply STOP to any message you receive from us.
• After texting STOP, you will receive one final confirmation message and will no longer receive text messages from us.
• You may opt back in at any time by submitting a new form with SMS consent checked.

8. Customer Support Contact

For help or questions about our SMS messaging program:

• Reply HELP to any text message you receive from us.
• Email: info@balsomamedical.com
• Phone: +1 (727) 516-8800
• Hours: Monday – Friday, 8 AM – 5 PM EST

9. Message and Data Rate Disclosure

Message and data rates may apply. Standard messaging and data rates from your wireless carrier may apply to text messages you send to or receive from BALSOMA HEALTHCARE. Please contact your wireless carrier for pricing details specific to your plan. Message frequency varies depending on your interactions with us and the status of your assessment or treatment.

10. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. BALSOMA HEALTHCARE and wireless carriers are not responsible for any delays, failures, or errors in the delivery of any SMS messages. T-Mobile is not liable for delayed or undelivered messages.

11. Consent Not Required for Purchase

Consent to receive text messages is not a condition of purchase. You are not required to opt in to SMS text messaging to receive any goods or services from Balsoma Healthcare LLC. You may choose not to opt in and still use our website and submit assessment forms.

12. No Mobile Information Sharing

We will not sell, rent, or share your opt-in consent, phone number, or mobile information with third parties or affiliates for marketing purposes. Your SMS data will only be shared with our SMS service provider solely for the purpose of delivering the messages you have consented to receive.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information including SMS opt-in data. By using the Website, you consent to the practices described in the Privacy Policy.

14. Medical Disclaimer

The information provided on this Website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

Regenerative medicine treatments are not guaranteed to cure, treat, or prevent any disease or condition. Individual results may vary. The effectiveness of treatments depends on individual factors, including the specific condition, severity of symptoms, and overall health.

15. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Balsoma Healthcare LLC or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Balsoma Healthcare LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Website or any content on the Website.

17. Indemnification

You agree to indemnify and hold harmless Balsoma Healthcare LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Website or violation of these Terms.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Pinellas County, Florida.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website with an updated "Last Updated" date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us: